Shipping policy

We ship within the Continental US and offer flat rate shipping of $8 for all orders.  Orders shipping to Hawaii and Alaska will shipped at lowest rate possible.  Please note that heavy and bulky items have $15 shipping fee.  Please contact us at 215-345-6070 with any shipping questions. 

Most shipments are processed within 2 business days and will ship via USPS, FedEx or UPS.  You will receive an email with tracking information.  Please note that once an order leaves our store, we are not in control of the time it takes in transit.  During the holiday season, please understand that there could be delays due to the high volume of packages that are being delivered.

Need to expedite shipping?  Please call us at 215-345-6070 and we can let you know the fee for express shipping.

Busy Bee Toys is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service, FedEx or UPS.  If your item arrives damaged, please contact us within 24 hours of delivery.

Please note that we do not ship outside of the US or work with freight forwarding companies or resellers.

Due to the massive popularity of Jellycat, we will not ship multiples of the same item.  We are not in business to sell to resellers.